Embark on a rewarding voyage through the Wisma Atria Rewards app. Earn as you shop with us and accumulate WA points by scanning your in-app QR code while making purchases at our participating stores. These earned WA points can be exchanged for coveted WA Carpark$ and exclusive deals and e-Vouchers from your favourite stores, enhancing your shopping experience with us!
Members' Benefits:
Membership signup:
- You must be a minimum of 18 years old.
- You should possess a valid Singaporean mobile number, which can be used for registration either on the Wisma Atria Rewards mobile app, or at the Concierge Counter located at Level 1.
When registering through the mobile app, you will be asked to provide the following details: Mobile number, Date of Birth, Gender, Contact Number, Postal Code, and, if applicable, your Email Address.
How to Earn WA Points:
- Shop at any of the Wisma Atria Rewards participating stores with a min. spend of $20 in a single transaction.
- Scan the Wisma Atria Rewards Member Profile QR code during the payment.
- Do allow up to 10 mins for the WA points to be updated. The WA Points will be automatically credited to the account.
Members must scan the membership QR code upon making the payment at the participating stores or within 15 mins from time of transaction.
- In the Basic Tier, for every S$1 you spend, you’ll earn 10 WA Points. Additionally, for every $1 spent on food court, you’ll earn 2 WA Points.
- All the points are earned in $10 blocks and rounded down to the nearest amount.
- i.e. $25 spent will entitle to 200 WA Points /$30.9 spent will entitle to 300 WA Points.
- Accumulate $10,000 spending within a 12-month period to upgrade to Elite tier and earn double the WA Points for every $1 spent.
Members’ Privileges
Wisma Atria Rewards Members Benefits:
Membership signup:
• You must be a minimum of 18 years old.
• You must possess a valid Singaporean mobile number, which will be used for registration either on the Wisma Atria Rewards mobile app, or at the Concierge Counter located at Level 1 of Wisma Atria.
When registering through the mobile app, you will be asked to provide, amongst others, the following details: Name, Singapore Mobile number, Date of Birth, Gender, Postal Code, and, if applicable, your Email Address.
How to Earn WA Points:
1. Shop at any of the Wisma Atria Rewards participating stores with min $20 in a single transaction.*
2. Scan the Wisma Atria Rewards Member Profile QR code during the payment.
3. Do allow for around 10 mins for the WA points point to be updated.* The WA Points will be automatically credited the account.
Members must scan the membership QR code upon making the payment at the participating stores or within 15 mins from the transaction time.
| Basic Member | Elite Member |
|---|---|
| In the Basic Tier, for every S$1 you spend, you’ll earn 10 WA Points.* Additionally, for every $1 spent on food court you’ll earn 2 WA Points*
All the points are earned in $10 blocks and rounded down to the nearest $10. i.e. $25 spent will entitle to 200 WA Points /$30.9 spent will entitle to 300 WA Points.* |
Accumulate $10,000 spending within a 12-month period to upgrade to Elite tier and earn double the WA Points for every $1 spent.* |
WA Carpark$
Utilise your WA Points to exchange for WA Carpark$ which used to offset your parking fees at Wisma Atria. Please keep in mind that it may take around 60 minutes for your Wisma Atria Carpark$ to be added to your Wallet and System.*
2,000 Wisma Atria Points = $1.00 worth WA Carpark$
About Wisma Atria Rewards
Wisma Atria Rewards is a shoppers’ rewards program that allows you to earn WA Points at Wisma Atria. When members scan their QR code via the mobile app at participating stores, WA Points will be issued and stored in e-wallet. These WA Points can subsequently be exchanged for physical/electronic vouchers and/or WA Carpark$.
Membership
Wisma Atria Rewards membership is open to all shoppers aged 18 years and above at the time of application, with a verified local mobile number and an email address.
Shoppers can sign up for a free Wisma Atria Rewards membership via the Wisma Atria mobile app. The mobile app is available for download from Apple (for iOS mobile devices) or Google Play Store (for Android mobile devices). The App is available for devices running iOS 12 and Android 9 and above
Yes, you can still sign up if you have a valid local mobile number to proceed with a one-time-password verification.
Search for “Wisma Atria Rewards” in the Apple App Store or Google Play Store.
Mobile:
Download the app and register with your mobile number, email address and an alpha-numeric password of your choice.
Complete the mobile OTP verification process and you are now ready to start earning your WA Points.
Concierge Counter:
Proceed to the Concierge Counter at Level 1 of Wisma Atria for assistance.
Unfortunately, you will not be able to register for a membership without a mobile device as we need the OTP for verification.
For users without an email address, you can still register for a Wisma Atria Reward Account at our Concierge Counter, Level 1 of Wisma Atria. This is only applicable for users above the age of 50.
There is no activation process required once you have validated your account. Activation is immediate upon completion of application through Wisma Atria Rewards app. You can immediately begin to earn WA Points at participating outlets in Wisma Atria.
There is no membership fee for Wisma Atria Rewards membership.
Members from the 2 tiers enjoy a different conversion rate for transactions.
|
Membership Tier |
WA Points (Non-food court) |
WA Points (Food court) |
Daily cap for WA Points earned |
| Basic | Every $1 Spent = 10 WA Points | Every $1 spent* = 2 WA Points | 10,000 WA Points / day |
| Elite | Every $1 Spent = 20 WA Points | Every $1spent* = 4 WA Points | 20,000 WA Points / day |
The Wisma Atria Rewards Elite membership requires members to meet a minimum spending of S$10,000 in a 12-month qualification period.* All the points are earned in $10 blocks and rounded down to the nearest $10.
Members can earn double points on the first transaction on the birthday month, on top the daily capped. The capped at 20,000 WA Points for Basic Members and 40,000 WA Points for Elite Members.
Your basic membership does not expire, however, your WA Points and WA Carpark$ do expire. If you are an Elite Member, your membership may be downgraded to Basic if the annual spending of $10,000 is not met in the 12 – month qualification period.*
No. You may start earning and accumulating WA Points upon successful activation of your Membership. Transaction prior to the date of your Wisma Atria Rewards membership registration date will not be accepted.
Members from the Basic tier will automatically be upgraded to the Elite tier the next day after they meet a minimum spending criterion of $10,000 within a 12-month period.*
Elite members need to spend a minimum of $10,000 in the 12-month qualification period.* To ensure that you continue to enjoy the double points privilege for this membership tier, do track your total spending via the Wisma Atria Rewards mobile app.
Unless the membership is terminated or suspended, your membership will be valid as long as the Wisma Atria Rewards Programme is in operation.
Basic membership does not expire.
For Elite members, your membership status will renew or be downgraded depending on your total spend in the 12 months of membership cycle.*
| Basic | Elite | |
| Membership upgrade | ≥ $10,000 | Not Applicable |
| Membership downgrade | Not Applicable | < $10,000 |
| Membership renewal | Not Applicable | ≥ $10,000 |
| Qualification period | Not Applicable | 12 months |
No, Wisma Atria Rewards membership is non-transferrable. Friends and family members keen on enjoying the same benefits can sign up as a member. Membership is free.
You can update your membership profile details through the Wisma Atria Rewards mobile app under My Account > My Profile. Alternatively, visit our Concierge Counter at Level 1 of Wisma Atria to update your particulars such as mobile number and date of birth.
You can create a password by accessing > Reset your password via the mobile application. You will need to have the mobile number which you registered when you first signed up.
Yes, you may do so from the Wisma Atria Rewards mobile app by clicking on the reset password via the login page. Alternatively, your password can also be reset via the Concierge Counter at Level 1 of Wisma Atria.
No. In the above scenario, if you are currently a Basic tier member, upon spending $10,000 on 1 December 2023, your membership tier will be upgraded to Elite tier the next day. Your Elite Membership cycle will be from 2 December 2023 to 1 December 2024.
If you are currently an Elite tier member, upon spending $10,000 on 1 December 2023 you will remain as an Elite Tier Membership. Your Elite Membership cycle will be from 16 November 2024 to 15 November 2025.
The spending of $10,000 on 5 February 2024 will be disregarded as you have already reached the minimum spending to $10,000 in your membership cycle from 16 November 2023 to 15 November 2024.
Mechanics
You can start earning WA Point starting from the day of your successful registration as a member.
A minimum of $20 per transaction is required to earn WA Points; $1 spent = 10 WA Points, or 2 WA Points (for Food Court purchase).* For the purpose of calculation of the WA Points, the amount spent is rounded down to the nearest dollar (e.g. $50.80 = 500 WA Points).* WA Points are awarded based on the final nett purchase value after deduction of all discounts, all voucher types (including Wisma Atria Vouchers and E-Vouchers, in-store, 3rd party platform vouchers and gift cards) and all coupons at all participating retailers.* All the points earning are based on $10 blocks and will be rounding down to the nearest $10.
The earning of WA points is applicable to all participating stores, with the exclusion of the following:
AH RMC Money Changer, Au Croissant, Ben’s Cookies, Embassy 1967, Future State, HaiDiLao Hot Pot, Jamba, Kei Kaisendon, MONOLOQ*, Oh Happy Days, Shadori, Sourbombe Artisanal Bakery, Subway Niche, TAG Heuer, Unity Pharmacy, ICON, IORA, Le Coq Sportif, Longines, Mango, mǐ the salon Nail Palace, OCBC, REPLAY, Sabaai Sabaai Boutique Spa, Salon VIM, SONY, Yann Beyrie Salon, Pop Up Sales stores and all shops within Isetan Wisma Atria.
*Opening soon
Purchase from Wisma Atria and/or tenants of gift vouchers, gift cards, pushcarts, atrium sales, roadshows and office tenants; bill payments via automated machines or at any merchant; amounts from the topping up of cash card/debit/prepaid or stored value cards; tenant’s / bank’s credit card loyalty points; any purchase of postage stamps, phone cards and SISTIC tickets; all amounts on any handwritten receipts DO NOT qualify for promotions/redemptions. Payment made by gift vouchers, gift cards and store value cards also DO NOT qualify.
WA Points earned in a calendar year will expire on 30 June of the following calendar year and thereafter, a six (6)-months grace period will be given, commencing on the day after the date of expiry of the relevant WA Points, for members to convert their WA Points into available rewards.
+For example, WA Points earned and accumulated from 5 October 2023 to 31 December 2023 will expire on 30 June 2024.
No, the minimum spending of $20 can only be presented in a single transaction.*
WA Points are awarded based on the final nett purchase value after deduction of all discounts, all voucher types (including Wisma Atria Vouchers and e-Vouchers, gift cards, and in-store, third-party platform vouchers) and all coupons at all merchants in Wisma Atria that is not in the Excluded List (as defined below); all purchases from Wisma Atria and tenants of gift vouchers, pushcarts, atrium sales, roadshows and office tenants; bill payments via automated machines or at any merchant; amounts from the topping up of cash card/debit/prepaid or stored value cards; tenant’s / bank’s credit card loyalty points.*
Rewards Type
Members can convert their WA Points for any reward available for redemption under the “Rewards” tab of the app, including retailers e-Vouchers and WA Carpark$. e-Vouchers are valid for 12 months upon issuance and can be used on selected/ participating stores in Wisma Atria. Wisma Atria Carpark$ are valid for 6 months upon conversion.
|
Reward |
WA Point Required |
|
$1 WA Carpark$ |
2,000 WA Points |
You can view your available WA Points via the Wisma Atria Rewards mobile app eWallet or enquire at the Concierge Counter at Level 1 of Wisma Atria.
You may convert your WA Points to available rewards through the mobile app for retailer e-Voucher or WA Carpark$.
| Reward Redemption Channel | Conversion of WA Points |
| Wisma Atria Rewards Mobile App |
|
No, Wisma Atria membership and WA Points are non-transferrable.
Earn Rewards
Transaction amount must meet the minimum spend of $20 in a single transaction to qualify. WA Points can be earned at participating outlets through the following ways:
a) Scanning of QR code at participating stores
- Launch the Wisma Atria Rewards mobile app
- Go to “Scan” >> Launch QR code
- Scan the QR code at participating stores
- WA Points will be awarded^
^Do allow up to 10 mins for WA Points to be updated. QR Code must be scanned within 15 minutes from the time of transaction.
Basic members can earn a maximum of 10,000 WA Points per day, Elite members can earn a maximum of 20,000 WA Points per day.
For your birthday month, all members get to enjoy double WA points for your 1st transaction of the month and capped at 20,000 WA Points for Basic Members and 40,000 WA Points for Elite Members.
Redeem Rewards
a) For e-Vouchers, scan your e-Voucher’s QR code at participating stores before payment
b) For physical vouchers, pass the voucher(s) to the store staff before payment is made
Once redeemed, the WA Carpark$ will be non-refundable and non-exchangeable.
You can check the “transaction history” > “Rewards” for the statement of rewards used via the Wisma Atria Rewards app.
Redemption of any e-Voucher and WA Carpark$ can only be made by Members through the App. Once the redemption is completed, it is final and there shall not be any refund of the relevant reward and e-Voucher.
Any reward including e-Voucher and WA Carpark$ redeemed is (i) not exchangeable for other voucher(s), e-Voucher(s) or cash, (ii) personal to each Member and is not transferable and (iii) subject to additional terms and conditions as imposed by the supplier of the relevant reward.
Each e-Voucher is valid for 12 months unless otherwise stated, with its validity period commencing on the date of redemption.
Carpark Rebates
You can convert your WA Points to WA Carpark$ via the Wisma Atria Rewards mobile app.
WA Carpark$ can only be utilised by members who have their vehicle number and IU number registered in the system. This is limited to 2 registered vehicles under each member’s account. Each vehicle number and IU number activated as “Active” in the member’s account for WA Points usage must not have already been registered ” in another member’s account. Upon entry to Wisma Atria, you will not be able to switch out or deactivate your current active vehicle IU within 6 hours from the time of entry.
Before exiting the carpark, you need to have ready WA Carpark$. Upon exiting, your converted WA Carpark$ would automatically be deducted first. Should there be insufficient charges for the parking fee, the balance would be deducted from your cashcard. Please ensure the IU number of the vehicle exiting from the carpark gantry is activated accordingly to enjoy the WA Point redemption. We will not be liable if the IU number of the vehicle exiting from the carpark was not activated at the point of exit and any requests for a refund of the applicable parking charges will not be allowed.
Members are only allowed to convert up to $3 worth of WA Carpark$ per day. However, do note that WA Carpark $ is valid for 6 months upon conversion. Please also allow around 60 minutes for the conversion to take place.
WA Carpark$ expiry = 6 months from month of conversion.
|
WA Carpark$ conversion date |
WA Carpark$ expiry |
|
2 Jan 2024 |
30 Jun 2024 |
|
25 Feb 2024 |
31 Jul 2024 |
You can check the expiry date of the converted WA Carpark$ via the Wisma Atria Rewards mobile app, enquire at the Concierge Counter in Wisma Atria or call the Concierge hotline at 6235 2103 (operating hours: 10am – 10pm daily).
Redeem WA Carpark$ Coupon using your WA Points via the Wisma Atria Rewards app; please allow around 60 minutes for redemption to complete. The redeemed WA Carpark$ will be deducted upon exit; there is no need to remove your cash card unless you have a complimentary carpark coupon.
WA Carpark$’s validity period cannot be extended; Once redeemed, WA Carpark$ is non-refundable and non-exchangeable.
Rates are listed in the Wisma Atria mobile app. It can also be found on our Wisma Atria website.
No, WA Carpark$ is non-transferrable. Sharing of IU numbers between Members is not permitted.
They are not refundable and non-transferable; hence, it will be forfeited after the expiry date.
Yes, your account will need to have an active IU activated each time you wish to use your WA Carpark$ for deduction from your overall carpark charges.
Troubleshooting
Please check that the mobile number given is accurate. Mobile number must be a valid 8-digit number registered in Singapore starting with the digits 8 or 9. If you are still experiencing issues receiving mobile OTP, please reach out to our Concierge team at 6235 2103 (operating hours: 10am – 10pm daily).
Please check the accuracy of your login credentials. You can also try to reset your password by clicking on the “Log In” > “Forget Password” link in the Wisma Atria Rewards mobile app. You will be required to enter the mobile number that you have registered for the Wisma Atria Rewards Programme. An OTP will be sent to you to reset your password.
If you are already a Wisma Atria Rewards Programme member but did not have a password, follow the steps above to create a password.
If you have changed your mobile number, you can update via the Wisma Atria Rewards mobile app or approach our concierge counter at Level 1 of Wisma Atria.
You will be required to verify your new mobile number via an OTP process.
Please check the accuracy of your login credentials. You can also try to reset your password by clicking on the “Log In” > “Forget Password” link in the Wisma Atria Rewards mobile app. You will be required to enter the mobile number that you have registered for the Wisma Atria Rewards Programme. An OTP will be sent to you to reset your password.
If you are already a Wisma Atria Rewards member but did not have a password, follow the steps above to create a password.
Mobile FAQ
The Wisma Atria Rewards Mobile App allows you to participate in our Loyalty Program with ease. Earn and convert WA Points (Loyalty Points) into retailers e-Vouchers and Carpark$ (Carpark Credits) at your fingertips! Stay up to date with the latest Promotions and Events and view our Store Directory.
Your Membership QR Code allows you to earn your WA Points and utilize your Wisma Atria e-Voucher or retailer e-Vouchers at the point of purchase. Simply present the QR code at the cashiers of participating stores.
Upon viewing a single promotion, event or store, you are able to share the promotion, event or store by clicking on the Share icon on the top right of your screen.
Simply tap on “Scan” button or tap on top left corner for the More drop down to display your QR Code. Members can scan their QR code via the mobile app at participating stores, WA Points will be issued and stored in e-wallet.
Tap on Store > Tap on top right corner for the More drop down > Parking to view Carpark Rates/Charges.
Tap on Account > My Profile > Edit Profile to update your personal particulars.
Tap on Account > My Profile > Edit Profile to update your personal particulars.
Tap on the top left of your screen for More drop down > Sign Out
Tap on the top left of your screen for More drop down > Contact Us
For app notifications, please make these changes in your mobile phone settings.
Tap on Account > Change Password to change your password.
Tap on the top left of your screen for More icon > Terms & Conditions
The app supports iOS devices running with iOS 12.0 and above, as well as Android devices running with Android 9 and above.
The app is only available in Singapore’s region.
You can download the app in Google Play Store for Android devices, and Apple App Store for Apple devices.
Wisma Atria Rewards app is completely free to download and install.
We will update it when new features or enhancements are added within the app. Please ensure that you update your app when you see the prompt to ensure that you have the best customer experience.
Kindly take a screenshot or note the steps you have taken to encounter an error. Please email the information to our Concierge: [email protected]
Please proceed to your Wisma Atria Rewards app > Carpark > My Vehicles > Input your details. You may input up to a maximum of 2 Vehicle Numbers and IU Numbers. Select 1 of the Vehicle Number/IU Number to be your primary IU by clicking on the “Active” button beside the selected Vehicle of your choice.
| Basic Member | Elite Member | |||||||
|---|---|---|---|---|---|---|---|---|
| Every $1 Spent | 10 WA Points (Food court transaction $1 to 2 WA points) |
20 WA Points (Food court transaction $1 to 4 WA Points) |
||||||
| Details | All the points earned are at $10 block and round down to the nearest $10. i.e. $25 spent will entitle to 200 WA Points / $30.9 spent will entitle to 300 WA Points. |
Members need to accumulate $10,000 spending in the calendar year to upgrade to Elite member for 12 months. Please note that the upgrade only will take place on the next day. | ||||||
| Requirement | Nil | $10,000 spent per year.
Members need to accumulate $10,000 spending in the calendar year to upgrade to be Elite member for 12 months. Please note that the upgrade only will take place on next day. To maintain the elite tier, members need to spend another $10,000 within the cycle to maintain the tier. Example: |
||||||
| Min. spend per transaction | $20 per transaction | |||||||
| Max. spend per day | $1,000 | $1,000 | ||||||
| Birthday Month Perks | x2 WA Points for 1st receipt | X2 WA Points for 1st receipt | ||||||
| Carpark $ | 2,000 WA Points = $1 worth of WA Carpark $
Members only allow to redeem up to $3 worth of parking fee per day. WA Carpark$ expiry = 6 months from date of conversion.
|
|||||||
| Max. Point to earn Per day | 10,000 WA Points (Birthday Month:20,000 WA Points) |
20,000 WA Points (Birthday Month:40,000 WA Points) |
||||||
| Rewards | From Oct 2023 to June 2024: Shoppers only can use the point to exchange WA Carpark$, deals or tenant e-voucher only on Wisma Atria Rewards App. | |||||||
| Point Validity | 12 Months. All WA points accumulate in 2023 will be expiring on 30 June 2024.
WA Point earned in the calendar year will expire on 30 June 2024*. A six (6) months grace period till 30 December the following year will be given for members to convert their WA Point into available rewards. *WA Point earned and accumulated from 5 Oct 2023 will expire on 30 June 2024. Example: For 2023: Earned 300 WA Points from. Oct to Dec 2023. They will expire on June 30, 2024, if not converted into car park credits or vouchers. For 2024: Earned 600 WA Points from Jan to Jun 2024. These 2024 points will accumulate with the 2023 roll over/balance points. The 300 WA Points from 2023 that were not converted will have a 6-month grace period to be used but won’t roll over after 30 June 2024. For the second half of 2024: Earned 600 WA Points from Jul to Dec 2024. Total Points for the Entire Year 2024: Accumulated a total of 1,200 WA Points (600 points from the first half and 600 points from the second half). These 1,200 WA Points will expire on 30 June 2025, if not converted. |
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Wisma Atria Rewards Application Terms and Conditions
Please read the following terms and conditions carefully before downloading, installing, browsing or accessing the Wisma Atria Rewards application (“App”) or registering for an account for the Wisma Atria Rewards Programme (“Account”).
1. Wisma Atria Rewards application (“App”)
1.1. The App is managed by YTL Starhill Global Property Management Pte. Ltd. (“YSGPM”) as the property manager of Wisma Atria, located at 435 Orchard Road Singapore 238877, under Starhill Global Real Estate Investment Trust (“SGR”) and as the attorney of HSBC Institutional Trust Services (Singapore) Limited (trustee of SGR) (“Trustee” or “We” or “we” or “Our” or “our” or “us”).
1.2. Subject to this Terms & Conditions (defined below), the App is available for use in Singapore.
1.3. The materials located in the App, including the information as well as any software programmes made available on or through the App (“Contents”), are protected by copyright, trade mark and other forms of proprietary rights. All rights, title and interest in the Contents are owned by, licensed to or controlled by the Trustee.
1.4. By downloading, installing, browsing or accessing the App or signing up for an account for the Wisma Atria Rewards Programme through the App or at Wisma Atria’s concierge located on level 1 of Wisma Atria, you confirm that you have read and understood and agree to be bound by and comply with these terms and conditions as well as any amendments thereto, including amendments to any terms and conditions relating to the use of the App and the Wisma Atria Rewards Programme, issued by us from time to time (“Terms & Conditions”).
1.5. If you do not agree to this Terms & Conditions, you must not use the App, must not sign up for an account for the Wisma Atria Rewards Programme, must discontinue using and must terminate your account for the Wisma Atria Rewards Programme.
1.6. This Terms & Conditions may be amended from time to time without prior notice. The latest version of this Terms & Conditions is published in the “Terms & Conditions” tab of the App. Your continued use of the App or you continuing being an account holder of the Wisma Atria Rewards Programme constitutes your acknowledgement and acceptance of such amendments.
1.7. We reserve the right to update or modify the App from time to time. We do not guarantee that the App, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the App at any time without ascribing any reasons.
1.8. The App is only for people 18 years old and above. By using the App, you confirm that you are 18 years old or above 18 years old. If we learn that someone under 18 years old is using the App, this Terms & Conditions shall terminate automatically.
1.9. The App is available for devices running iOS 12 and Android 9 and above.
1.10. To use the App, you will need a mobile device that meets the relevant system and compatibility for the proper functioning of the App (which may change from time to time), internet access/connectivity, compatible software platform and appropriate telecommunication links. Your ability to use the App and the performance of the App may be affected by the aforesaid factors. The App may not be available on all devices and we do not guarantee that all or any features or functionalities of the App will work on any particular device.
1.11. You are solely responsible for configuring your information technology, mobile device programmes and platform to access the App. You shall use your own virus protection software when accessing and using the App.
1.12. There may be updates to the App and you are responsible for installing such updates. You may not be able to access or use the App unless you install such updates.
1.13. You acknowledge and agree that to access and use certain services/features in the App (including but not limited to services/features relating to the redemption of any Reward), you will be required to sign up for an Account and additionally shall be bound to strictly comply with any other terms and conditions (where applicable) in addition to this Terms & Conditions.
1.14. You may not adapt or circumvent the systems in place in connection with the App, nor access the App other than through normal operations.
1.15. Failure to comply with this Terms & Conditions may result in our taking of actions we reasonably deem appropriate, including but not limited to any or all of the following actions: (i) immediate, temporary or permanent withdrawal or termination of your right to use the App and/or the Account, (ii) immediate, temporary or permanent removal of any posting or material uploaded by you to the App and/or Account, (iii) issue of a warning to you, (iv) legal proceedings against you for reimbursement of all of our costs (including, but not limited to administrative and legal costs) resulting from the breach, (v) further legal action against you and/or (vi) disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
1.16. All decisions made by us in relation to the App are final and conclusive.
2. Wisma Atria Rewards Programme
2.1. The Wisma Atria Rewards Programme is offered on the terms and conditions in this Clause 2, in addition to the rest of this Terms & Conditions.
2.2. Availability of Wisma Atria Rewards Programme
2.2.1. We reserve the right to update or modify the Wisma Atria Rewards Programme from time to time. We do not guarantee that the Wisma Atria Rewards Programme will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Wisma Atria Rewards Programme at any time without ascribing any reasons.
2.3. Account under Wisma Atria Rewards Programme
2.3.1. The Wisma Atria Rewards Programme allow Account holders (hereinafter also called “Members”) who have downloaded the App to enjoy certain benefits and/or privileges through the use of the App, including the ability to earn rewards by accumulate spending in participating retailers in Wisma Atria.
2.3.2. Application for an Account can be done via the App or at Wisma Atria’s concierge located on level 1 of Wisma Atria, between 10am and 10pm daily.
2.3.3. To apply for an Account, you must (i) be at least 18 years of age on the date of application for the Account, (ii) have a valid Singapore mobile number and a valid email address, (iii) provide us with any required information as determined by us, including your name, date of birth, gender, email address and Singapore mobile number and (iv) not be a retailer in Wisma Atria or staff or representative of any retailer in Wisma Atria. Notwithstanding the foregoing, if you are above 50 years of age, you may apply for an Account without a valid email address provided the application is made at Wisma Atria’s concierge located on level 1 of Wisma Atria, between 10am and 10pm daily and you provide us with all other information required by us; for the avoidance of doubt, you must not be a retailer in Wisma Atria or staff or representative of any retailer in Wisma Atria.
2.3.4. We reserve the right to request for any applicant’s or Member’s proof of age at any time. If we learn that someone under 18 years old has signed up for an Account, this Terms & Conditions shall terminate automatically.
2.3.5. Each mobile number can only be used to register for one Account. Use of shared mobile numbers and emails that are previously registered by existing members is not permitted.
2.3.6. By applying and registering for an Account, you represent and warrant that all information provided by you for the registration and all information in your Account is true, complete and accurate and you have read, have understood and agree to this Terms & Conditions. You shall promptly inform us of any change to any information relating to your Account by updating the information in the Account or writing to us at [email protected].
2.3.7. We reserve the right to accept or reject your application for an Account at our sole and absolute discretion without assigning any reason.
2.3.8. Upon approval of an application for an Account, each Member will be issued one Account, which is unique and non-transferable. In order to participate in the Wisma Atria Rewards Programme and enjoy membership benefits and privileges under the Programme, Members must download and use the App.
2.3.9. Each Member shall not create multiple accounts using different mobile numbers or credentials. If such activity is detected, we have the right to terminate or suspend any such related account(s).
2.3.10. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
2.3.11. We have the right to disable any user identification code or password, whether chosen by you or allocated by use, at any time if, in our opinion, you have failed to comply with any of the provisions of this Terms & Conditions.
2.3.12. If you have signed up for an Account, you are responsible for all activities and transactions conducted on your Account. You must (i) keep your Account information (including your password and other login details) confidential and secure and (ii) must not provide any third party with access to your Account. If you know or suspect any unauthorised access to or use of your account, you must promptly notify us at [email protected].
2.3.13. If you know or suspect that anyone other than you know your user identification code or password, you must promptly notify us at [email protected].
2.3.14. We shall not be liable for any loss or damage (whether foreseeable or not) that you may suffer in relation to or as a result of any unauthorised, unlawful or fraudulent use of your Account.
2.4. Members
2.4.1. There are two tiers of Members, namely Basic Members and Elite Members.
2.4.2. All Account holders are Basic Members upon the successful signing up for an Account.
2.4.3. Basic Members who spend a total of S$10,000 of Nett Purchase Value in any Participating Merchant (as defined below) (“Minimum Spending Criteria”) within his/her Membership Cycle (as defined below) will be upgraded to Elite Members the day after the Minimum Spending Criteria is fulfilled or such other time period as determined by us.
2.4.4. To maintain his/her Elite Member status, an Elite Member must spend at least S$10,000 of Nett Purchase Value in any Participating Merchant within his/her Membership Cycle; the tier of any Elite Member who does not do so will be downgraded to that of a Basic Member.
2.4.5. For the purposes of this Terms & Conditions:
2.4.5.1. “Membership Cycle” means the 12-month period as indicated in the App the relevant Member installed;
2.4.5.2. “Nett Purchase Value” means the amount spent after deducting all discounts, all voucher types (including Wisma Atria Vouchers and e-Vouchers, gift cards, and in-store, third-party platform vouchers) and all coupons at all merchants in Wisma Atria that is not in the Excluded List (as defined below); all purchases from Wisma Atria and/or tenants of gift vouchers, gift cards, pushcarts, atrium sales, roadshows and office tenants; bill payments via automated machines or at any merchant; amounts from the topping up of cash card/debit/prepaid or stored value cards; tenant’s / bank’s credit card loyalty points; any purchase of postage stamps, phone cards and SISTIC tickets; all amounts on any handwritten receipts; and all payment made by gift vouchers, gift cards and stored value cards;
2.4.5.3. “Participating Merchant” means a merchant in Wisma Atria that is not in the Excluded List and “Participating Merchants” means two or more of such merchant;
2.4.5.4. the merchants in the Excluded List are as follows: AH RMC Money Changer, Au Croissant, Ben’s Cookies, Embassy 1967, HaiDiLao Hot Pot, Jamba, Kei Kaisendon, MONOLOQ*, Oh Happy Days, Shadori, Sourbombe Artisanal Bakery, Subway Niche, TAG Heuer, Unity Pharmacy, ICON, IORA, Le Coq Sportif, Longines, Mango, mǐ the salon Nail Palace, OCBC, REPLAY, Sabaai Sabaai Boutique Spa, Salon VIM, SONY, Yann Beyrie Salon, Pop Up Sales stores and all shops within Isetan Wisma Atria;
*Opening soon
2.5. Benefits and/or Privileges under Wisma Atria Rewards Programme
2.5.1. Earning WA Points
2.5.1.1. A Member is eligible to earn WA Points when he/she spends a minimum of S$20 of Nett Purchase Value in a single transaction in any Participating Merchant (“Eligible Member”).
2.5.1.2. To earn WA Points, an Eligible Member will need to scan the Wisma Atria Rewards Member Profile QR code at the designated terminal during payment for the relevant transaction or within 15 minutes of the relevant transaction. Subject to the Member’s compliance of this Terms & Conditions, such WA Points will be automatically credited into the account of the Eligible Member within 10 minutes or such other time period as determined by us.
2.5.1.3. The number of WA Points earned by each Eligible Member will be calculated in accordance with the following rates and will be subject to the following caps:
|
Tier of Eligible Member |
No. of WA Points earned from transactions in Participating Merchants that are Not in Food Court |
No. of WA Points earned from transactions in Food Court |
Daily cap for WA Points earned |
| Basic Member | Every $1 of Nett Purchase Value* = 10 WA Points | Every $1 of Nett Purchase Value* = 2 WA Points | 10,000 WA Points / day |
| Elite Member | Every $1 of Nett Purchase Value* = 20 WA Points | Every $1 of Nett Purchase Value* = 4 WA Points | 20,000 WA Points / day |
| *For the purposes of calculating the number of WA Points earned, the Nett Purchase Value for any transaction in any Participating Merchant will be rounded down to the nearest $10. | |||
2.5.1.4. Eligible Members can earn double the points set out in the table above for the first transaction made in his/her birthday month, capped at 20,000 WA Points for Basic Members and 40,000 WA Points for Elite Members.
2.5.1.5. WA Points cannot be returned to us, transferred or sold in exchange for money.
2.5.1.6. Where the Eligible Member arranged for the return or refund of any purchase contributing to the Nett Purchase Value, we have the right, at our sole discretion, to void, cancel or invalidate the WA Points credited or would have been credited to his/her account without notice.
2.5.2. Validity Period of WA Points
2.5.2.1. WA Points earned in a calendar year (“First Calendar Year”) will be valid until 30 June of the following calendar year (“Second Calendar Year”). Notwithstanding the foregoing, a grace period of six months commencing on 1 July of the Second Calendar Year and ending on 31 December of the Second Calendar Year will be given for Members to utilise any Unconverted WA Points (as defined in this clause) to redeem any Reward. For the purposes of this Terms & Conditions, “Unconverted WA Points” means WA Points which were earned in the First Calendar Year but not converted into any Reward through redemption through the App by 30 June of the Second Calendar Year. Any Unconverted WA Points which are not converted during the said grace period will expire and will be forfeited.
2.5.3. Use of WA Points
2.5.3.1. Subject to the other provisions in this Terms & Conditions, a Member may utilise his/her earned and valid WA Points to redeem any Reward (as defined in this clause). For the purposes of this Terms & Conditions, “Reward” means any reward available for redemption under the “Rewards” tab of the App, including any e-Voucher and WA Carpark$ available for redemption under the “Rewards” tab of the App and “Rewards” means two or more of such rewards.
2.5.3.2. Redemption of any Reward can only be made by Members through the App. Once the redemption is completed, it is final and the redeemed Reward is personal to each Member, non-refundable, non-exchangeable and cannot be (i) transferred, (ii) sold in exchange for money or (iii) exchanged for money.
2.5.3.3. Unless otherwise stated, each redeemed Reward, including e-Voucher, is valid for 12 months from the date of redemption. Any untilised redeemed Reward, including e-Voucher, beyond the relevant validity period will expire and will be forfeited.
2.5.3.4. Each Member is solely responsible for monitoring the validity and expiry period of any redeemed Reward including e-Voucher and WA Carpark$ and verifying that the Reward(s) is/are reflected accurately in his/her App. In the event where the Reward(s) is/are not reflected accurately, the Member shall inform us of such discrepancies.
2.5.3.5. All redeemed Rewards, including e-Voucher and WA Carpark$, must be claimed and/or utilised before their date of expiry and there will not be any extension of date of expiry or replacement.
2.5.3.6. Each redeemed Reward is subject to additional terms and conditions as stated on such redeemed Reward and additional terms and conditions as imposed by the supplier of the relevant Reward.
2.5.3.7. For the avoidance of doubt, any redeemed Reward including e-Vouchers and WA Carpark$ earned under different Members’ Account are not transferable and cannot be combined.
2.5.3.8. Where we are not the supplier of the Reward (including e-Voucher and WA Carpark$), we assume no liability or responsibility for the acts or defaults of the merchant or retailer supplying the reward. We further do not make any representation or warranty and disclaim any representation and warranty as to the quality, accuracy, correctness, reliability, timeliness, non-infringement, title, merchantability or fitness for any particular purpose of the Rewards (including e-Vouchers and WA Carpark$). Further, we are not the agent of the merchant or retailer supplying the Rewards (including the e-Vouchers and WA Carpark$). Any dispute arising out of or in relation to the Rewards (including the e-Vouchers and WA Carpark$) should thus be resolved directly between you and the relevant merchant or retailer.
2.5.3.9. We may, in our sole and absolute discretion and without prior notice, reject or refuse awarding any Reward or cancel the award of any Reward if we deem the relevant transaction for the Reward to be doubtful, not genuine or breaches any applicable terms and conditions.
2.5.3.10. We reserve the right to cancel a redeemed Reward (including any redeemed e-Voucher) and substitute the cancelled redeemed Reward with a similar item in the event that the merchant or retailer supplying the redeemed Reward is no longer a tenant or licensee in Wisma Atria and the relevant Reward has not expired or been utilised.
2.5.3.11. In the event of any technical issue, including any situation described in paragraph 12.4 below, Members’ Accounts will be updated after the relevant issue is resolved.
2.5.3.12. We shall not be liable for any loss or damage (whether foreseeable or not) arising out of or in relation to any inaccurate usage of any Reward (including e-Vouchers and WA Carpark$) as a result of technical malfunction, operator fault, Member misconduct or any circumstances beyond our control.
2.5.3.13. All Rewards (including e-Vouchers and WA Carpark$) offered are subject to availability.
2.5.3.14. By using the App to redeem any Reward, you acknowledge that we will be relying on the information provided therein for the purpose of processing the redemption. You also warrant and represent that (i) the request for redemption is submitted by you, (ii) all information and documents provided to us in connection with your redemption are true, complete and accurate and (iii) you have disclosed all information which you know or ought to reasonably know and have not withheld any material fact that could affect the redemption.
2.5.3.15. Further and without prejudice to any provision herein, in order for us to process your request for any redemption, you authorise us to (i) conduct due diligence checks on your purchase in Wisma Atria under SGR and any information relating to the redemption as we deem necessary, (ii) disclose any information relating to your purchase in Wisma Atria under SGR and the redemption to SGR, YTL Starhill Global REIT Management Limited (“YSGRM”), YSGPM, the MCST Plan No 1471 (collectively “Affiliates”), suppliers, service providers or any governmental authority and/or (iii) make further enquiries with our Affiliates, suppliers, service providers or any governmental authority.
2.5.4. Additional Terms for WA Carpark$
2.5.4.1. Where a Member redeems a WA Carpark$, the WA Carpark$ may be used to offset the carpark charges incurred by the Member in Wisma Atria (“Incurred Carpark Charges”).
2.5.4.2. The number of WA Points required to redeem one WA Carpark$ is 2000 WA Points.
2.5.4.3. The maximum number of WA Carpark$ which a Member can redeem a day is three.
2.5.4.4. Notwithstanding clause 2.5.3.3 above, each redeemed WA Carpark$ is valid for six months from the date of redemption. Any unutilised redeemed WA Carpark$ beyond the said validity period will expire and will be forfeited.
2.5.4.5. Each WA Carpark$ that is redeemed may be used to offset $1 of the Incurred Carpark Charges.
2.5.4.6. WA Carpark$ can only be utilised for vehicles that are registered in Singapore with a valid IU number.
2.5.4.7. Where a Member wishes to utilise the WA Carpark$, the Member must register the IU number of the vehicle in his/her Account via the App at least 60 minutes before his/her exit from the carpark or such other time period as determined by us.
2.5.4.8. IU numbers registered by Members must be unique and cannot be shared with other Members.
2.5.4.9. Each Member may register up to two IU numbers in his/her Account, with only one active IU number at any one point in time.
2.5.4.10. Where a Member registers more than one IU number in his/her Account and wishes to utilise any redeemed WA Carpark$, the Member must indicate, via the App, which the active IU number is prior to entering Wisma Atria and shall not deactivate the currently active IU number or activate the non-active IU number after entering and before exiting Wisma Atria. Each Member is solely responsible for ensuring that he/she has indicated the correct active IU number. We will not process any refund of any carpark charges in the event that the incorrect IU number was selected as the active IU number.
2.5.4.11. Where WA Carpark$ are being utilised, the WA Carpark$ in the Member’s Account will be deducted first. If the WA Carpark$ are insufficient to pay for the Incurred Carpark Charges in full, the balance Incurred Carpark Charges will be deducted from the stored value card in the vehicle IU.
2.5.4.12. WA Carpark$ is non-refundable, non-exchangeable and cannot be (i) transferred, (ii) sold in exchange for money or (iii) exchanged for money.
2.5.5. Other Promotional Campaigns
2.5.5.1. We may organise various promotional campaigns under the Wisma Atria Rewards Programme. Such promotional campaigns shall be subject to the respective promotional campaign’s terms and conditions which is available in the “Deals” and “Events” section of the App. In the event of any inconsistencies between the respective promotional campaign’s terms and conditions and any provision in this Terms & Conditions, the latter shall prevail to the extent of such inconsistency.
2.5.5.2. You agree that we may, in our sole discretion, without assigning any reason and without giving prior notice, refuse participation of any Member in any promotional campaign.
2.5.6. Refund or return of any purchase
2.5.6.1. Where a Member arranged for the return or refund of any purchase contributing to his/her earned WA Points (which may or may not have been used to redeem any Reward), we have the right, at our sole discretion, to void, cancel, reject or invalidate the redemption of the Reward (including e-Vouchers) without notice; where the relevant Reward (including e-Vouchers and WA Carpark$) have been redeemed and/or utilised, we also have the right to require the Member to return to us the monetary value (in cash) of the Reward that has been redeemed and/or utilised.
2.6. Failure to Comply with Terms & Conditions
2.6.1.1. Failure to comply with this Terms & Conditions may result in our taking of actions we reasonably deem appropriate, including but not limited to any or all of the following actions: (i) immediate, temporary or permanent withdrawal or termination of your right to use the App and/or the Account, (ii) immediate, temporary or permanent removal of any posting or material uploaded by you to the App and/or Account, (iii) issue of a warning to you, (iv) legal proceedings against you for reimbursement of all of our costs (including, but not limited to administrative and legal costs) resulting from the breach, (v) further legal action against you and/or (vi) disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
2.7. Decisions in relation to Wisma Atria Rewards Programme
2.7.1.1. All decisions made by us in relation to the Wisma Atria Rewards Programme are final and conclusive.
3. Third party content
3.1. The App contains third-party content, including but not limited to content of advertisements by third parties (for example advertisements under the “Deals” tab of the App). You agree that we and our Affiliates shall not be responsible or liable for any third-party content on the App or your access or use of any third-party content in the App. You agree that any dispute arising out of or in relation to such third-party content shall be resolved directly between you and the relevant third party and accordingly, you shall not have any right or claim against us and our Affiliates in respect of any such third-party content.
4. Linked websites
4.1. Where the App contains links to other websites and resources not provided by us, these links are provided for your information only. Such links should not be interpreted as approval or endorsement by us of those linked websites or information you may obtain from them. We have no control over the contents of those websites or resources. When you click on a third-party link, you will leave the App. Any personal data you submit on the resulting site will not be collected or controlled by us but will be subject to the privacy policy or terms of use of the resulting site.
5. Restrictions on use of App and materials
5.1. We grant you a personal, limited, non-exclusive, non-transferable, non-sublicensable right to use the App, for the purpose of accessing and using the functions and services/features provided through the App. We reserve all rights not granted hereunder.
5.2. Except as otherwise provided, the Contents of the App shall not be produced, republished, uploaded, posted, transmitted or otherwise distributed in any way, without our prior written permission.
5.3. You must not use any part of the Contents of the App for commercial purposes without obtaining a licence to do so from us or our licensors.
5.4. Modification of any of the Contents or use of the Contents for any other purpose will be a violation of the relevant owner’s copyright and other intellectual property rights. Graphics and images on the App are protected by copyright and may not be reproduced or appropriated in any manner without the written permission of their respective copyright owners.
5.5. If you print off, copy or download any part of the App in breach of the Terms & Conditions, your right to use the App will cease immediately and you must, at our option, return or destroy any copies of the material you have made.
5.6. You represent and warrant that you will not do any of the following while accessing or using the App and Contents: (i) use the App and Contents other than in accordance with this Terms & Conditions; (ii) license, sublicense, sell, resell, transfer, assign or otherwise commercially exploit or make available to any third party the App or Contents in any way; (iii) disassemble, de-compile, modify or make derivative works based on the whole of or any part of the App or Contents, or reverse engineer or access the underlying software for any reason; (iv) access or search, or attempt to access or search, the Contents or App by any means (automated or otherwise) other than through the currently available, published interface which is provided by us; (v) collect or harvest any information or data, including by automated scripts, from the App and Contents or our systems or attempt to decipher any transmissions to or from the servers running any service or incorporate into any other program or application; (vi) interfere with or disrupt the Contents or App or the servers or networks providing the App or Contents; or (vii) perform any action with the intent of introducing to the App or Contents any software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs.
5.7. You shall ensure that you use the App and Contents in accordance with all applicable laws. You are responsible for making all arrangements necessary for you to have access to the App and Contents. You are also responsible for ensuring that all persons who access the Contents and App through your internet connection are aware of this Terms & Conditions, our Data Protection Policy as well as applicable law, and that they comply with them.
5.8. Further, you may not use the App (i) in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect, (ii) for the purpose of harming or attempting to harm minors in any way, (iii) to bully, insult, intimidate or humiliate any person, (iv) to send, knowingly receive, upload, download, use or reuse any material which does not comply with this Terms & Conditions and/or (v) to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation/spam.
5.9. You acknowledge that no right, title or interest in and to the App and Content is transferred, assigned or otherwise conveyed under this Terms & Conditions to you or any other party other than as set out herein.
6. Disclaimer of liability
6.1. The Contents of the App are provided on an “as is” basis without warranties of any kind. To the fullest extent permitted by law, we, SGR, YSGRM, YSGPM and any related companies of SGR, YSGRM and YSGPM do not warrant nor represent and hereby disclaim any warranty and representation (i) as to the accuracy, correctness, reliability, timeliness, non-infringement, title, merchantability or fitness for any particular purpose of the Contents of the App including any Reward and (ii) that the Contents available through the App or any functions associated therewith will be uninterrupted or error-free, or that defects will be corrected or that the App and the server will be free or secure of all bugs, malware, viruses and/or other harmful elements or intrusions.
6.2. Except as expressly set out in this Terms & Conditions, no conditions, warranties or other terms (including any implied terms as to satisfactory quality, fitness for purpose or conformance with description) apply to the App, the Contents of the App, the Wisma Atria Rewards Programme and any Reward provided under the Wisma Atria Rewards Programme.
6.3. To the fullest extent permitted by law, we, SGR, YSGRM, YSGPM and any related companies of SGR, YSGRM and YSGPM will not be liable for any damage or loss of any kind howsoever caused (whether indirect or direct and whether foreseeable or not) as a result of the use of the App, including but not limited to any damage or loss suffered as a result of reliance on the Contents contained or available from the App, any loss of profit (whether incurred directly or indirectly and whether foreseeable or not), any loss of goodwill, any loss of opportunity, any loss of data suffered by you or any indirect or consequential loss (whether foreseeable or not) which may be incurred by you.
6.4. We make no representations, warranties or guarantees, whether express or implied, that the content in the App is accurate, complete or up-to-date.
6.5. Without prejudice to any clause of this Terms & Conditions and notwithstanding any contrary provision in this Terms & Conditions, it is hereby agreed and acknowledged that the Trustee is entering into this Terms & Conditions solely in its capacity as trustee of SGR and not in its personal capacity. As such, notwithstanding any provisions in this Terms & Conditions, the Trustee has assumed all obligations under this Terms & Conditions solely in its capacity as Trustee of SGR and not in its personal capacity and any liability of the Trustee and any power and right conferred on any receiver, attorney, agent and/or delegate by the Trustee shall be limited to the assets of SGR over which the Trustee, in its capacity as trustee of SGR has recourse and shall not extend to any personal assets of the Trustee or any assets held by the Trustee in its capacity as trustee of any other trust. This clause shall survive the termination or rescission of this Terms & Conditions.
7. Privacy policy
7.1. In order for us to manage the App and administer and manage the Wisma Atria Rewards Programme, it is necessary for us to collect and use certain Personal Data. For the purposes of this Terms & Conditions, “Personal Data” shall mean data, whether true or not, about an individual who can be identified either (a) from that data; or (b) from that data and other information to which we have or are likely to have access.
7.2. While the specific types of Personal Data you submit through the App may vary depending on the functions used and whether you maintain an account with us, the following are broad categories and examples of Personal Data which are collected by us and/or the parties listed in paragraph 7.6 herein: (i) Name, (ii) Contact Data (which includes your e-mail address and mobile number), (iii) Transaction Data (which includes the details of products and services that you have purchased from Participating Merchant(s)), (iv) Usage Data (which includes information about how you use the App, including the time you access the App, the duration of your access, the types of products and/or services you are searching for and/or how you are searching for such products and/or services), (v) Marketing and Communications Data (which includes your interests, feedback, survey responses, preferences in receiving marketing materials from us and your communication preferences, as well as your preferences for particular products or services) and (vi) Technical Data (which includes your Internet Protocol (IP) address, the internet device identity or media access control address of your device information regarding the manufacturer, model or operating system of the device that you use and/or information about the web browser that you use to access the App).
7.3. We collect your Personal Data: (i) directly from you – you may give us your identity, Contact Data, profile and Transaction Data when you do any of the following: (a) use the App, (b) create an account on the App, (c) enter into a contract with us, (d) apply for or enquire about the App or our products/services, (e) participate in a promotion, survey, event or other marketing or promotional campaign organised by us, (f) subscribe to our newsletters or alerts, (g) request marketing materials to be sent to you or (h) contact us (for example if you get in touch to give us some feedback); (ii) when you interact with the App – as you interact with the App, we may automatically collect your Technical Data and may collect such personal data by using cookies; or (iii) through third parties or publicly available sources – we may receive your Personal Data from third parties which include Participating Merchants and the MCST Plan No 1471.
7.4. We collect, use and disclose your Personal Data for any or all of the following purposes: (i) to register you as a new member, (ii) to verify you identity, (iii) to process your request for redemption of Reward(s), (iv) to manage your Account, (v) to manage our relationship with you, (vi) to administer, operate, provide, maintain and protect our business and the App (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data, as well as ensuring that unauthorised users do not access the information on the App), (vii) to deliver relevant content and advertisements to you and measure or understand the effectiveness of the advertising we serve you, (viii) to make suggestions and recommendations to you about products or services that may be of interest to you, (ix) to send you relevant information about events, news announcements or promotions in Wisma Atria, (x) to enable you to complete a survey or participate in a promotion, survey, event or other marketing or promotional campaign organised by us, (xi) to contact you in relation to all of the foregoing, (xii) to comply with any applicable laws, regulations, codes of practice, guidelines or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority, (xiii) any other purposes for which you have provided the information, (xiv) to provide you with information as requested, (xv) to facilitate and administer promotions and offers from time to time (e.g. notification of the number of chances for lucky draws, contact for random audits/checks, prize collection, gifts or vouchers redemption), (xvi) to respond to enquiries made or purportedly made by you, (xvii) to enforce rights or fulfil obligations under applicable laws, regulations and guidelines or any terms and conditions you have agreed to, and (xviii) any other incidental business purposes related to or in connection with the foregoing.
7.5. The purposes listed above may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
7.6. Your Personal Data may be disclosed to and you hereby consent to our disclosure of your Personal Data to the following parties: (a) SGR, (b) YSGRM, (c) YSGPM, (d) the MCST Plan No 1471; and (e) (i) related corporations of, (ii) agents of, (iii) contractors of, (iv) third party service providers and their respective service providers of and (v) advisors to SGR, the Trustee, YSGRM, YSGPM and the MCST Plan No 1471.
7.7. If you provide us with personal data of other individuals, you represent and warrant that you have obtained their consent for you to provide us with their personal data for the purpose(s) in paragraph 7.4 above and they have read, understood and agree to be bound by our privacy policy herein.
7.8. If you have any enquiries, comments or suggestions about our collection or use of your personal data, please contact our Data Protection Officer by email to [email protected] .
7.9. If you would like to receive information about your personal data which we retain, to update such personal data or to withdraw any consent you have provided previously, please contact our Data Protection Officer in the manner described above.
7.10. You agree and acknowledge that if you withdraw your consent to the collection, use, disclosure and processing of your personal data, depending on the nature and scope of the withdrawal of consent, we may not be able to continue to provide you with access to the App and administer the full range of a Member’s benefits and privileges under the Wisma Atria Rewards Programme for your benefit. In addition, depending on the nature and scope of your withdrawal of consent, we may need to terminate your Account.
7.11. The privacy policy herein supplements but does not supersede or replace any other consent you may have provided to us and it does not affect any right which we may have at law in connection with the collection, use or disclosure of your personal data.
8. Linking to the App
8.1. You may not establish a link to any part of the App without our express written consent. Even if consent is provided, you may only establish a link to the App in a way that is fair and legal and does not damage our reputation and the reputation of SGR, YSGRM, YSGPM and any related companies of SGR, YSGRM and YSGPM or take advantage of it.
8.2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on the part of us, SGR, YSGRM, YSGPM and any related companies of SGR, YSGRM and YSGPM where none exist.
8.3. We reserve the right to withdraw linking permission without notice.
9. Indemnification
9.1. You agree to indemnify and hold harmless us, SGR, YSGRM, YSGPM and any related companies of SGR, YSGRM and YSGPM, and each of our/their respective officers, directors, employees, agents and advisors from any and all claims, liabilities, costs and expenses, including but not limited to legal fees and expenses arising out of or in relation to a breach of this Terms & Conditions by or on behalf of you or arising out of or in relation to any of your representations, warranties and obligations under this Terms & Conditions.
10. Term and Termination
10.1. This Terms & Conditions will be effective from the date of your download or installation of the App or your successful registration for an Account (whichever the earlier) and will terminate upon the uninstallation of the App or the Account or until terminated in accordance with this Terms & Conditions (whichever the earlier). You must stop using the App immediately upon termination of this Terms & Conditions.
10.2. We may, in our sole discretion and without prejudice to any provision in this Terms & Conditions, with immediate effect upon giving you notice in any of the manner prescribed in this paragraph, terminate your right to access and/or use the App or any part of the App and/or invalidate your username and password in relation to your access and use of the App for any reason whatsoever, including a breach of any of the terms and conditions of this Terms & Conditions and any breach of applicable laws. For the purposes of this paragraph, any notice may be given personally or to you through your email address or mobile number then most recently notified by you to us.
10.3. In addition and without prejudice to any provision in this Terms & Conditions, in the event that you are a Member, we may, in our sole discretion and without notice, terminate your Account and membership for any reason whatsoever, including but not limited to a breach of any of the terms and conditions of this Terms & Conditions, any breach of applicable laws, and when we discover that any purchase contributing to the Nett Purchase Value or earned WA Points was not made by yourself or was made through other fraudulent means.
10.4. A Member may terminate his/her Account at any time by giving notice to us in writing at [email protected] or by deleting your Account through the App.
10.5. Upon termination of this Terms & Conditions for any reason whatsoever, all rights and/or licences granted to you under this Terms & Conditions shall immediately cease and terminate and you shall forthwith cease the use of the App or any part thereof in any way whatsoever. You further agree that we have the right to dispose any information relating to your Account or access to the App upon the termination of this Terms & Conditions.
10.6. If you are a Member, upon the termination of this Terms & Conditions, any right, benefit or reward accrued under your Account will be cancelled without any compensation to you and you agree that we shall not be liable for any loss or damage whatsoever (whether direct or indirect or whether foreseeable or not) arising out of or in relation to such cancellation. For the avoidance of doubt, to the extent permitted by applicable laws, we shall then be fully discharged and released from all obligations under the Wisma Atria Rewards Programme.
10.7. Notwithstanding any provision in this Terms & Conditions, all disclaimers, indemnities and exclusions in this Terms & Conditions shall survive the termination of this Terms & Conditions between you and us. Further, all your liabilities accrued under this Terms & Conditions prior to the effective date of termination and your obligations under any provision of this Terms & Conditions which are meant to survive the termination shall survive the termination of this Terms & Conditions.
10.7.1. Notwithstanding any provision in this Terms & Conditions, if you are a Member, you agree that in the event that you wish to join the Wisma Atria Rewards Programme after the termination of your Account and membership, you will re-join the programme as a new member and any right, benefit or reward that had been cancelled will not be restored. In such situations, we nevertheless reserve the right to accept or reject your application for an Account at our sole and absolute discretion without assigning any reason.
11. Governing Law
11.1. This Terms & Conditions shall be governed and construed in accordance with the laws of Singapore. You and we agree that the Singapore courts will have exclusive jurisdiction.
12. General
12.1. A failure by us to exercise or enforce any rights conferred upon us by this Terms & Conditions shall not be deemed to be a waiver or variation of any such rights or operate so as to bar the exercise or enforcement thereof at any subsequent time or times.
12.2. This Terms & Conditions constitutes the entire agreement between you and us; in the event of any inconsistencies between this Terms & Conditions and any material published by us in relation to the App and/or the Wisma Atria Rewards Programme, unless expressly stated in this Terms & Conditions, the provisions in this Terms & Conditions shall prevail.
12.3. If any provision of this Terms & Conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of this Terms & Conditions shall not be affected.
12.4. We shall not be liable for any failure to perform, or delay in performing any obligation under this Terms & Conditions if the failure or delay results from any circumstances beyond our control, including war, invasion, rebellion, revolution, insurrection or civil war, act of government in its sovereign capacity, earthquakes, fire, lightning, storms, floods or any other occurrence caused by the operation of the forces of nature, strikes, lockouts, boycotts or labour disputes, terrorism, sabotage or arson, any outbreak of any epidemic or pandemic, unavailability of third-party communication facilities, failure of internet, failure or error of any internet access provider, failure or impairment of any lines of transmission belonging to third party and failure or impairment of any third-party server, router, other equipment or software through which internet transmission occur.
12.5. Save for SGR, YSGRM, YSGPM and any related companies of SGR, YSGRM and YSGPM, a person who is not a party to this Terms & Conditions shall have no right under the Contracts (Rights of Third Parties) Act 2001 to enforce any provision of this Terms & Conditions.
12.6. You agree that we can transfer our rights and obligations under this Terms & Conditions to any company, firm, entity or person. You may not transfer your rights or obligations under this Terms & Conditions to anyone else.
